Frequently Asked Questions — Hotel D Basel

Question 1

What time can I check in at Hotel D in Basel?

Accepted Answer

Rooms are available from 3 pm, and must be vacated by 12 noon at the latest. A later arrival is always possible: reception is open around the clock.

Question 2

How can I pay for my stay at Hotel D?

Accepted Answer

Hotel D Basel is a cashless property: only card payments are accepted (Visa, Mastercard, American Express, Maestro and JCB). A credit card is requested at check-in, including for prepaid bookings. Payment is settled on departure.

Question 3

What is the cancellation policy?

Accepted Answer

If you cancel less than 24 hours before arrival — that is, after 4 pm CET the previous day — or fail to show up, the first night of your stay is charged. A credit card number is required to confirm the booking.

Question 4

Is breakfast included in the room rate?

Accepted Answer

The buffet breakfast is charged separately, at 27 CHF per person per day. It is however included in the « A Weekend in Basel » offer.

Question 5

Is there a city tax in Basel?

Accepted Answer

Yes, the city tax is 4.20 CHF per person per day, in addition to the room rate. It entitles you to the BaselCard.

Question 6

From what age is a child counted as an adult?

Accepted Answer

Children over 12 are considered adults and should be declared as such when booking.

Question 7

What special offers does Hotel D Basel have?

Accepted Answer

Six offers are available, including « Your Weekend in Basel » from 192 CHF, all inclusive with breakfast and upgrade; « Yes, It's Sunday » from 142 CHF; and « Your Life in a Hotel », a residential package by the week or longer.

Question 8

What room categories does Hotel D in Basel offer?

Accepted Answer

The hotel offers five categories: the 15 m² Cosy Room, the 20 m² Deluxe Room, the Deluxe Family Room, the 25 m² Executive Room and the 30 m² Junior Suite with panoramic terrace.

Question 9

Are the rooms air-conditioned?

Accepted Answer

Yes, all rooms and suites at Hotel D Basel are air-conditioned.

Question 10

What facilities are provided in the rooms?

Accepted Answer

Every room has Wi-Fi, the PressReader service, an HD LED television, a multimedia box, a minibar, a safe, a Nespresso® machine and a bathroom with walk-in Rain Shower and Soeder amenities.

Question 11

Can families stay at Hotel D Basel?

Accepted Answer

The Deluxe Family Room accommodates up to 2 adults and 2 children under 12, or 3 adults, thanks to its King Size bed and sofa bed.

Question 12

Have the rooms been renovated recently?

Accepted Answer

Yes, all rooms and suites were fully renovated in 2025, in a contemporary style.

Question 13

Is the hotel non-smoking?

Accepted Answer

Yes, Hotel D Basel is entirely non-smoking.

Question 14

Does Hotel D Basel have a workspace?

Accepted Answer

Yes, a coworking space is available, equipped with Wi-Fi, power sockets and printing facilities.

Question 15

What is the D Trolley?

Accepted Answer

The D Trolley is a self-service drinks area offering a premium selection — coffees, teas, soft drinks and refreshments — at any time of day.

Question 16

Is Wi-Fi free at Hotel D Basel?

Accepted Answer

Yes, Wi-Fi is free throughout the property. It comes with the PressReader service, giving access to more than 4,500 newspapers and magazines.

Question 17

Does the hotel have a restaurant?

Accepted Answer

Hotel D Basel has no restaurant, but seven addresses lie within a ten-minute walk. The closest, Fiorentina, is one minute away at Blumenrain 12.

Question 18

Does Hotel D Basel have a gym?

Accepted Answer

Yes, the Fitness Studio & Sauna covers 45 m² and features latest-generation Technogym equipment: a Jog Excite treadmill, a Synchro Excite cross trainer and a New Bike Excite.

Question 19

Is there a sauna at the hotel?

Accepted Answer

Yes, a sauna is freely accessible throughout your stay, with no booking and no fixed hours.

Question 20

Is access to the fitness room and sauna charged?

Accepted Answer

No, access to the Fitness Studio & Sauna is free for hotel guests.

Question 21

Does Hotel D Basel have parking?

Accepted Answer

The hotel has no private car park. The City car park, 300 metres away, is open 24/7 all year: 25 CHF for 24 hours, three electric charging points on level P3, headroom 2.10 m. A 20-minute stop in front of the hotel is possible on arrival and departure.

Question 22

Where is Hotel D located in Basel?

Accepted Answer

Hotel D is at Blumenrain 19, 4051 Basel, at the gateway to the Old Town, a stone's throw from the Rhine and a ten-minute walk from the Kunstmuseum.

Question 23

How do I get to the hotel from Basel SBB station?

Accepted Answer

Basel SBB station is 1.5 kilometres away. Your booking entitles you to the city's public transport: keep your confirmation to take a tram or bus from the station.

Question 24

What is the BaselCard and what does it include?

Accepted Answer

The BaselCard is given to every guest on arrival and can be downloaded to a smartphone. It provides free public transport and city Wi-Fi, and a 25% reduction on selected museums, the zoo, the theatre, the sightseeing bus and the Rhine ferry crossing.

Question 25

Which museums can I visit from Hotel D Basel?

Accepted Answer

Kunstmuseum Basel, the world's oldest public art collection, is a ten-minute walk away. Tinguely Museum, designed by Mario Botta, is twenty minutes. Fondation Beyeler, by Renzo Piano, and Vitra Design Museum, by Frank Gehry, are reached by tram or car.

Question 26

When does Art Basel take place?

Accepted Answer

Art Basel is held every year in June at Messe Basel, a fifteen-minute walk from the hotel.

Question 27

What can families do in Basel?

Accepted Answer

Basel Zoo, the oldest in Switzerland, offers a breath of nature on the edge of the city centre. In summer, swimming in the Rhine is the Basel residents' favourite pastime, starting from the Tinguely Museum.

FAQ